Frequently Asked Questions
Cleaning Questions
It will depend on several factors, however 2-3 hours is typical to become touch dry.
The type of fibres used in the carpet as well as its construction, the amount of soiling within the carpet, the length of the pile and the temperature both inside and outside the property.
Our modern, efficient truck mount machine remove large amounts of moisture, so your carpets should dry rapidly. You’ll be able to use them soon after we leave.
We can give you some estimates, but it will vary, depending on many factors:
Approximately one and a half hours for a three-bedroom house.
About an hour for a hall, stairs, landing and a lounge
About an hour for a three-piece suite
As we use the latest truck mount cleaning technology, our turnaround times are fast, ensuring that you can use your home or your office as quickly as possible.
This only happens when cleaners rinse your carpet with chemicals – we DO NOT rinse your carpet with chemicals!
Any products we use are applied as a pre-spray which is allowed to dwell and breakdown the dirt and grime then after rinse extracted using pure hot water from our truck mount steam cleaning machine.
No, don’t worry about that. We will move sofas, chairs and tables. We kindly ask you to move all smaller items and breakables out of the room before we arrive. Due to insurance reasons, we are unable to move heavy, large or fragile furniture or any electrical equipment. Where possible, we will clean under these items if there is sufficient room.
No, not at all. Hot water extraction is the preferred method of many major carpet manufacturers. It is generally considered the best method of removing embedded dirt and other contaminants.
Truck mounts are machines that are fixed into the van and require just two pipes to run from the system into the home.
These machines are usually petrol powered and can complete a job in less than time than a portable machine.
In addition to the convenience factor of using a truck mount, there is also a significant difference in performance.
These machines are able to provide and maintain more heat, which helps to more effectively break down soils, stains, grease and oils.
Not only does this mean better results, but it also means needing to use less chemicals during the cleaning process.
Booking Questions
The quickest and easiest way to get a quote is to use our online quoting and booking system – you can find links to it at the top and bottom of every page.
You are also welcome to call, email and whatsapp us any enquires. Please see our contact page for more information.
Its easy to make an appointment with us! Simply enter your postcode on the booking page to confirm your within our service area, next choose which services you would like then choose your preferred date and time. Finally enter your contact and card payment details to secure your booking. Payment will NOT be taken until after the clean.
Our hometown is South Molton and we serve all customers based within approximately a 20 mile radius.
This includes all surrounding towns and villages including:
- Barnstaple
- Bideford
- Chulmleigh
- Great Torrington
- Ilfracombe
- South Molton
- Tiverton
- Woolacombe
As we operate truck mount equipment we do require parking within 15 meters of your property. However we do also carry portable equipment should access be too difficult.
Our Happy customers
Quick response from first enquiry. Jason worked hard and took care. Excellent results on fitted carpets, rugs and sofas. Jason was pleasant, helpful and friendly, he was Covid aware. Thoroughly recommend!
Heather Davenport
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We have just move in to a house which we think has not been touched for years. Jason had been brilliant answering my many questions and has given new life to our old smelly carpets! His first visit was in January I felt very Covid safe!
Anna Scougal
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Absolutely amazing service, quick to respond, confirmed appointment and ETA. Carpets look fantastic. I've used Fresh carpets for various properties and will continue to do so. I cant recommend these guys enough.
Kulvir Kaur
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Couldn’t fault the service at all, Jason was polite and professional and took his time to do the job well. Our sofa’s were filthy (embarrassingly so) and Jason has left them spotless and smelling fresh, they look brand new again. Would highly recommend! 👍
Elisabeth Rella
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